Frequently asked questions

We provide free estimates for all non-emergency plumbing work. For emergency calls, we charge a diagnostic fee that's applied to your repair cost if you choose to proceed with the work. This ensures fair pricing for both planned projects and urgent situations.

Yes, Guzman Plumbing Services is fully licensed (RMP 45429) and insured in Texas. Our license covers all residential and commercial plumbing work, including gas line installation. We carry liability insurance and all our plumbers are covered by workers' compensation.

We serve all of San Antonio and surrounding communities including Schertz, Universal City, Converse, Live Oak, and Selma. We're based on the south side but our service trucks cover the entire metro area. Same-day service is available for most locations within Loop 1604.

For plumbing emergencies, we typically arrive within 60-90 minutes in San Antonio. Our emergency plumbers are on-call 24/7 with fully stocked trucks. We'll provide immediate phone guidance to minimize damage while our technician is en route.

All our plumbing repairs come with a minimum 90-day warranty on labor. Parts warranties vary by manufacturer but typically range from 1-10 years. Full repipes and major installations include extended warranties. We stand behind our work and will return at no charge if issues arise.

Yes, we work with all major insurance companies and can document damage, provide detailed repair estimates, and communicate directly with adjusters. We'll photograph the damage source and provide the documentation your insurance company needs for claim processing.

Our drain cleaning includes camera inspection to identify the clog source, professional snaking or hydro-jetting as needed, and a follow-up camera check to ensure complete clearing. We also provide recommendations for preventing future clogs. The service includes a 90-day guarantee.

We accept all major credit cards and can break larger projects into phases if needed. For whole-home repipes and major repairs, we work with third-party financing companies that offer 6-12 month payment plans. We'll help you explore options during your estimate.

Common signs include frequent leaks, low water pressure, discolored water, or pipes over 50 years old. Galvanized pipes and polybutylene pipes often need replacement. We offer free whole-home plumbing evaluations to assess your pipe condition and provide honest recommendations.

Leave the area immediately and call 911 from a safe location. Don't use light switches or any electronics. Once you're safe, call us for emergency gas line repair. As licensed gas fitters (RMP 45429), we can repair the leak and coordinate with CPS Energy for service restoration.

Yes, we install and service all types of water treatment systems including softeners, whole-home filters, and reverse osmosis systems. San Antonio's hard water can damage fixtures and appliances, so we often recommend water softeners. Installation typically takes 3-4 hours.

We charge flat rates for most common repairs rather than hourly rates, so you know the cost upfront. For complex diagnostic work or unusual repairs, we charge $125-150 per hour. We'll always provide a clear quote before starting work, with no hidden fees.

Yes, we offer service seven days a week. Regular hours are Monday-Friday 7am-7pm and Saturday 8am-5pm. Emergency service is available 24/7 including Sundays and holidays. After-hours rates apply for non-emergency calls outside regular business hours.